Product Warranty

If one or more of the products you received shows quality issues within the warranty period, you can request for Return Merchandise Authorization. All returns are activated after getting Return Merchandise Authorization.

Our warranty covers all parts failures and factory defects and EngineRC reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.

Section 1 – Warranty Period

Our products are covered by a 1-year warranty from the date of purchase. This warranty covers all the purchased that had been done through retail stores, distributors and also in our official store. And the battery coverage of the products is only valid for 6 months.

If the product is purchased during promotion campaign, those products will be covered for 30 days only.

The Warranty period starts from the date you purchase the Product. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.

Section 2 – Warranty Claim Procedures

No registration is needed and please keep your original purchase invoice(sales receipt or order confirmation e-mail). If the product received as a gift, you may still need proof of purchase in order to get the product covered for a 1-year warranty.

(1) How to Make a Warranty Claim
You may make a Warranty claim within the Warranty period in accordance with the procedures below, provided however that you will not be entitled to a Warranty claim if your Product or defect falls under one of the exclusions under “Section 3 – Warranty Exclusions and Limitations” of this Warranty.

If you experience any issue with your Product, please contact our Customer Service from the Contact Us page and follow our instructions on troubleshooting procedures.

Section 3 – Warranty Exclusions and Limitations

Both product accessories and any product from which the serial number has been removed are not covered by this warranty. Additionally, none of the following are covered by this Warranty; however, your products may be qualified for fee-based, out-of-warranty service.

What is not covered:

• Product accessories, or any product with a removed or damaged serial number
• Accidental damage (e.g., drops, impacts, crushing, etc.)
• Cosmetic damage (e.g., scratches, scuffs, paint wear, dents)
• Normal wear and tear (e.g., fading, loosened joints, material aging due to display or handling)
• Damage from improper storage, cleaning, or exposure to liquids, heat, or direct sunlight

For information about paid repair services, please contact our Customer Support.